Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. Please ensure that you have opened every parcel and checked it within 3 days of receiving them to avoid any confusion and disappointment.