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  1. How do I buy/redeem a gift certificate? To purchase a gift voucher, simply click here. Once your gift card has been emailed to you, just click the link and copy your voucher code. Then fill up your basket and enter the gift voucher code at the checkout. If you have a gift voucher on one of our postcards, or previously purchased a gift voucher from The Modern Baby, simply enter the code you have at the checkout. Enjoy!
  2. How do I change quantities or cancel an item in my order? Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
  3. How do I create an account? 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
  4. How do I find my product? To find the products you're looking for, you may use the navigation menus at the top of our website, or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us on 01525288527 or hello@thismodernlife.co.uk for assistance.
  5. How do I contact you? Email hello@thismodernlife.co.uk Phone 01525 306262 (8.30-4.00 Monday - Friday) Post This Modern Life 7 Higher Rads EndEversholtBedfordshireMK17 9ED
  6. Do you ship to my country? Yes! We ship worldwide, simple add items to your cart, then select your country from the drop down menu to get a shipping price. For more information on shipping please see this page.
  7. Do I have to pay VAT or any other charges? All of our prices are inclusive of all charges, the price you see is the price you pay. Shipping is the only charge added at the checkout, but is free in the UK if you spend over £75.00.
  8. How do I edit my account information? Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
  9. Has my order shipped? Click the My Account / Order Status link at the top right hand side of our site to check your orders status.
  10. How do I return my product? Returns Of course we want you to be delighted with your purchase from This Modern Life, but we know that sometimes when buying online you just can't tell whether you've made the perfect purchase until you see it in the flesh... So it's fine to change your mind. Please make sure you adhere to the following conditions in order for us to process your return or exchange as quickly as possible: Please be sure to take care of our products while they are in your care, as we are no...
  11. Interior Design Terms and Conditions Interior Design Service Terms and Conditions The design proposal will be listed on our website with a link for payment, this will outline our services. Making payment on a proposal constitutes acceptance of these terms and conditions. If the content or the scope of the project change during the design process, an additional fee may be chargeable. If the client requires significant changes to the project that don’t align with the original brief, an additional fee may be chargeable. The clie...
  12. How do I navigate the site? To navigate this website, simply click on a category you might be interested in - Baby, Kids, Home or Gift - if you hover your mouse over the chosen category a list of sub categories will appear, if you click the main category the sub collections will appear with images, you can then click on these to narrow down the products. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mou...
  13. I received the wrong product. To avoid any confusion or disappointment we ask that once you have received your parcel from us, please open it within 3 days to check your order is complete. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You can call us on 01525 306262, or email hello@thismodernlife.co.uk
  14. My order hasn't arrived. Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance.
  15. I have a question on my charges. Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service on 01525288527 or hello@thismodernlife.co.uk for further assistance.
  16. How much is my shipping? You can calculate your shipping by adding items to your cart and selecting your shipping country from the dropdown menu. You can see more information on our shipping methods here.