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Returns

  

Of course we want you to be delighted with your purchase from This Modern Life, but we know that sometimes when buying online you just can't tell whether you've made the perfect purchase until you see it in the flesh... So it's fine to change your mind.

 

Please make sure you adhere to the following conditions in order for us to process your return or exchange as quickly as possible: 

 Please be sure to take care of our products while they are in your care, as we are not able to refund or exchange anything that is not in pristine condition, unused, in its original packaging, and ready to be resold. 

 The manufacturers packaging is considered part of the product - please do not damage or deface branded boxes/packaging.

 Original and return postage is non-refundable. Our returns address is below. 

 Pop a copy of your packing slip or a note with your name, order number and phone number in the packaging so we can identify where it has come from and contact you if necessary. 

 Return your items within 21 days of receipt, or 10 days for sale/discounted items. 

 We cannot accept returns on custom products, including fabric (as it is cut to size) and personalised products.  

 

Exchanges

 

If you'd like to exchange your product,  Please pop a note in your parcel letting us know what you'd like to exchange for and we'll contact you when it arrives. 

 Please be sure to take care of our products while they are in your care, as we are not able to refund or exchange anything that is not in pristine condition, unused, in its original packaging, and ready to be resold. 

 The manufacturers packaging is considered part of the product - please do not damage or deface branded boxes/packaging.

 Original and return postage is non-refundable and our usual shipping charges will be applied to exchanges. Our returns address is below. 

 Pop a copy of your packing slip or a note with your name, order number and phone number in the packaging so we can identify where it has come from and contact you if necessary. 

 Return your item/s within 3 months of receipt (provided the item is current stock/not in the sale and is in unused, perfect condition in its original packaging. If it's a sale item/seconds it must be within 10 days). 

 We cannot offer exchanges on custom products, including fabric (as it is cut to size) and personalised products.   

 

Faulty/Damaged Items 

 

 We try to check all items prior to dispatch, but should an item arrive faulty or damaged, please let us know immediately (within 24 hours of receipt), and we will work out the best way to rectify it. Please send a photograph of the damage as soon as possible.

 Occasionally we do get it wrong - we're only human! If we've sent you the wrong item please let us know asap.

 We will send a returns label where possible. If you pay the postage you must agree the cost with us before returning if you would like to be reimbursed. 

 

Lost Parcels 

 

If your parcel doesn't arrive within 10 working days in the UK or 21 working days internationally please let us know. Unfortunately if we haven't been notified within this time period we may be unable to resend the goods or issue a refund. 

 

Our Address  

Our returns address is: 

Returns - This Modern Life 

Unit 13C Irradion House, 

Marlborough Park, 

Harpenden 

Hertfordshire 

AL5 1DZ 

 

You can call us on 01582 937214, or email us hello@thismodernlife.co.uk.